RETURN POLICY
This is our policy for returns in rare cases when our product doesn’t meet the highest standards.
Warranty
The goods purchased through www.pixer.sk are covered by a standard 24-month legal warranty , unless otherwise stated. This warranty period starts from the date of receipt of the goods by the customer.
The press service and other services provided by the internet shop www.pixer.sk are subject to a complaint period of 24 months from the date of receipt of the service , while the customer is obliged to report the defect immediately after it is discovered.
Warranty service is provided by the e-shop operator. The Customer acknowledges that the person authorised to perform warranty repairs and assessments is: Pixer, s.r.o.
Complaints
In case the consumer finds defects in the delivered goods or service during the warranty period, he is entitled to claim the goods at the supplier. The rights of liability for defects shall be exercised at the Seller’s registered office or at any Seller’s premises. The consumer can contact the customer on +421 (0) 9XX XXX XXX as well as by e-mail at info@pixer.sk
The complaint handling procedure:
1. The customer properly packs the goods and protects them against mechanical damage during transport.
2. It shall be accompanied by an accompanying letter specifying the claimed defect and indicating its contact details (name, phone number, email, correspondence address, and bank account number).
3. The consignment shall be accompanied by proof of payment for the goods claimed.
4. Subsequently, the shipment will be delivered to the supplier’s address: Pixer s.r.o., TG Masaryka 14 / A, 984 01 Lučenec, Slovak Republic. We recommend to insure the shipment of goods. We do not accept the cash on delivery.
5. After receiving the shipment with the claimed goods, the Contractor shall issue a complaint protocol , which shall then be sent to the Customer by e-mail to the address specified in the accompanying letter.
6. The Supplier shall decide on the claim immediately, in complex cases within 3 working days. In justified cases, especially if a complex technical assessment of the condition of the product is required, no later than 30 days from the date of the claim. After this period, the consumer has the right to withdraw from the contract or has the right to exchange the product for a new product. If the claim is not reasonably rejected, the customer will be offered the opportunity to exchange goods, repair goods or refund money.
7. The customer will be informed about the result of the claim immediately after the end of the complaint procedure by telephone and will be delivered via e-mail, respectively. complaint protocol by registered mail.
8. In case of repair or replacement of the goods, the goods will be sent back to the customer at the expense of the supplier. In the event of a refund, this amount will be transferred to the consumer’s account immediately, but no later than 7 days after the end of the claim procedure.
The customer can only claim the goods and printing services if he / she delivers all items of the claimed item to the supplier .
Complaint due to incomplete or partial Order Delivery
After the shipment is delivered to the customer, the customer is obliged to check the completeness of the shipment in comparison with the order. Any differences must be reported immediately to the supplier within 48 hours of receipt of the shipment. Later claims of incomplete shipment may not be recognised.
Complaints due to mechanical damage
Claims of mechanical damage from transport the seller is obliged to pack the goods so that the goods do not suffer damage during transport. It is also required to deliver an invoice with the goods. It is obligatory to deliver the goods at a price as stated on the page in the price list, unless agreed otherwise with the buyer.
The buyer is obliged to check the package and the contents of the shipment and take it only if it is not damaged . Otherwise, you must write a damage report or refuse to pick up the courier with the courier. He is also obliged to pay the goods properly, no later than the due date indicated on the invoice.
Mechanical damage to the product in intact packaging must be reported to the seller immediately upon receipt of the shipment . Later complaints of this nature will not be accepted with regard to the carrier’s claim conditions.
The Seller is not responsible for late delivery of the goods by the agreed carrier, for damages caused by inadequate handling by the carrier and for non-delivery due to unforeseen obstacles.
In the event that the Buyer does not take over the goods from the courier, which is undamaged and fulfils all conditions of acceptance, it is understood as a breach of the Purchase Contract and the Seller is entitled to compensation for the price of the goods and the price for transport