TERMS OF SERVICE

The following are the terms and conditions for use of the Services (the ” Terms”), along with any amendments thereto and any operating rules or policies that may be published from time to time by Printshop.com. Please read this Agreement carefully before accessing or using the Website. By accessing or using any part of the web site, you agree to become bound by the terms and conditions of this agreement. If you have any further queries or concerns, you are more than welcome to contact us at support@pixer.sk

1. Order

Please read the terms and conditions carefully!

The purchase contract  on the basis of which the sale of the goods to the seller is realized is based on a  binding order confirmation . A binding confirmation of the order is considered a telephone or e-mail confirmation. The contractual relationship is governed by the Commercial Code.  As a rule, the contact necessary for order confirmation is performed by our company, as the seller, after verifying the  availability  and  delivery date of the  required goods. The order confirmed by us (or part thereof) is deemed to be binding on both parties if the terms agreed at the time of confirmation are not violated.

Essential conditions are mainly the  content of the order  (exact specification of the goods and its number), the  price for the goods  (transport is governed by the price list) and the  date of delivery . After the order is sent and approved by the buyer via e-mail, or by phone, a graphic designer will make a proposal or consult the finished design. The final graphic designer will send it to the buyer for approval. After the buyer approves the proposal, the order is sent to print. The buyer is responsible for any errors in the proposal approved by the buyer. The order will be printed within 48 hours after the proposal has been approved. In case of delivery by courier or forwarding service, the customer will be sent an SMS and an e-mail with information about the shipment. The customer is fully responsible  for the documentation provided to the supplier for the purpose of making the order.

2. Delivery terms

Deliveries of the subject of performance  (ordered goods) will be based on the availability of products and operational possibilities of the seller realized in the shortest possible time,  within 10 working days from the binding confirmation of the order , in exceptional cases the delivery time may be longer, after agreement with the buyer.
The place of purchase is determined by the buyer’s order. Delivery of the subject of performance  to the specified place is considered to be the fulfillment of the  delivery . Transport to the address of destination is provided by the shipping company selected by the buyer. A shipment with goods always contains a tax document.
We deliver goods throughout the Slovak Republic. The Buyer chooses the specific delivery method in the Order section  .

The Contractor has the right to cancel the order if, due to the sellout of the goods or the unavailability of the goods, even when making every effort that can reasonably be required of him, he is unable to deliver the goods to the customer within the period specified by these Terms and Conditions, Quality or the price stated in the online store , unless a substitute performance is agreed with the customer. The customer will be informed about the cancellation of the order by phone or e-mail.

The customer has the right to cancel the order by e-mail or telephone before any work (eg graphic work, preparation for printing, printing and others) has been done on the order. In the case of payment of the purchase price or its part, the funds will be returned to the account specified within 7 days, unless agreed otherwise with the supplier.

If the Customer fails to provide the Contractor with the necessary cooperation for completing the order (approval to print, payment of deposit, provision of documents and other) no later than 14 days after the order is placed, the Customer shall invoice the Customer a cancellation fee in the amount of the order.

3. Transport

Personal collection
Personal collection can be made by agreement between the supplier and the buyer. For personal collection, you can pay for the goods on receipt or within 7 days based on the invoice due date. We will issue and hand over the invoice as a tax document when you receive the goods.

Courier and Freight Forwarding
Transport is provided by  Slovak Post or by courier of  DPD  or  GLS .

The valid shipping pricelist is as follows:

Express delivery (within 24 hours):
– Courier – Bratislava  + 14.95 €
–  Personally (Mlynské Nivy 73, Bratislava)  + 9.95 €

Standard delivery:
– Slovak Post  + 1.64 €
–  UPS courier  + 3.50 €
– Personally (Mlynské Nivy 73, Bratislava) – free

(When ordering in the total amount of € 29, transport by Slovak Post is free.)
(For courier and freight forwarding, the tax document is sent along with the goods to the address of the recipient.)
(“Today and within 24 hours” is valid from proposal approval to print). )

4. Payment for goods

All prices for goods and services and all online store fees are quoted including VAT. All actions are valid until stocks are sold out, unless otherwise specified for a particular product. The buyer can pay for the goods by cash on delivery (+0.5 Eur with VAT), in cash (for personal collection), by transfer to the account –  8231541062/0200  (the buyer is obliged to indicate the correct variable symbol, which is stated in the invoice), or via Sporopay services VUB Payments, Tatrapay, OTPpay, VeBpay, CSOB Payments, Payment Online – Mail Bank, UniPay, PayPal or CardPay.

The Buyer is obliged to pay the amount due on the basis of the invoice, which the Seller sends to the Buyer either by e-mail or together with the ordered goods to the address stated in the order.

In the event that the buyer has not been able to accept the invoice for technical or other reasons, he is obliged to inform the seller without delay so that the buyer is paid before the due date.

The invoice has a  maturity of 7  days from its issuance. In the event that the invoice is not disputed by the due date, it is deemed to be correct and its failure to pay within the specified time period will result in the Buyer paying late payment  interest of 0.05%  of the amount due for each day of delay. The Seller reserves the right to inform the Buyer about the delay through its receivables manager, in the form of reminders by post or by SMS.

Amounts charged for reminders and default interest are charged to cover receivable management costs, so we ask that you pay the invoices within due date to avoid mutual problems.
If any obstacle prevents the payment of the invoice, please inform us within the due date. We are always willing to agree with our customersand  to meet our customers .

5. Warranty and Return

Warranty
The standard 24-month legal warranty applies to goods purchased through the www.copy.abc-eshop.sk online store  , unless otherwise stated. This warranty period starts from  the date of receipt of the goods by the customer . Upon delivery of the shipment to the customer, the customer is obliged to  check the completeness of the  order and to report any differences immediately  to the supplier within 48 hours  of receipt of the shipment. Later claims of incomplete order may not be recognized.

Please  refer to the Complaints Procedure for more information on how to claim the warranty and the  terms of your claim .

Returns
Pursuant to the Consumer Protection Act for doorstep selling and mail order no. 108/2000 Coll., The consumer has the possibility to withdraw from the contract within 7 working days according to § 12 of this Act  and return the goods to the supplier without giving any reason . To withdraw from the contract is necessary in a demonstrable way (in writing or by e-mail). After returning the goods, we will refund the money to your account in accordance with the provisions of this Act within 15 days of withdrawal. Pursuant to paragraph 5 (c) of Article 12 of this Act,  it is not possible to withdraw from the contract , the subject of which is the sale of goods  made according to special  consumer requirements , which in the case of Copy.sk are all printed materials and graphic works. Also under this paragraph, letters a) it is not possible to withdraw from a contract for the provision of a service if the service has commenced with the consent of the consumer before the expiry of the withdrawal period under paragraphs 1 to 3.